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F.A.Q.'s

DO I GET A RECORDING OR A LIVE VOICE WHEN I CALL FOR SERVICE AT RESPONSE I.T.?

You will always get a live voice answer at Response I.T. during business hours of 8:30 A.M. to 5:00 P.M. except when all our lines are busy.

IF ALL YOUR LINES ARE BUSY, HOW LONG WILL IT TAKE TO HEAR FROM SOMEONE AT RESPONSE I.T.?

We will return your call within a fifteen minute response window.

CAN I BRING MY COMPUTER TO YOU OR DO YOU HAVE ON-SITE SERVICE IN MY HOME?

We have computer drop off service at our offices located at 55 Rigney St. just off John Counter Blvd. AND we do in home repairs and service.

HOW LONG DOES IT TAKE BEFORE I ACTUALLY HAVE A SERVICE TECHNICIAN PERFORMING REPAIRS TO MY COMPUTER?

It depends on when you would like your service call to take place. All our service calls are booked on a first come first served process. Many can take place the same day you call as we have sufficient service technicians to service our clientele.

DO I NEED TO BRING IN MY POWER CORD, MONITOR AND KEYBOARD IN IF I BRING MY COMPUTER IN FOR SERVICE?

No we have all the equipment needed to service your computer, all you need to bring in is your tower.

HOW WILL I KNOW IT IS A RESPONSE I.T. SERVICE TECHNICIAN COMING TO MY DOOR?

All our service technicians have uniforms and paperwork that directly corresponds to your specific computer information and the problems you are having with it. Ask them about it when they arrive to ensure it is them

HOW CAN I PAY FOR MY SERVICE CALL?

We accept cash, credit card, debit and personal cheques for all transactions

For my Business-CAN MY OFFICE GET SERVICE EVEN IF WE DON’T HAVE AN EXISTING AGREEMENT WITH YOUR FIRM?

Yes! Response I.T. welcomes new clients and often with first time specials not available to everyone, call today to find out more.

WHAT KIND OF RESPONSE TIME CAN I EXPECT?

Response I.T. employs service technicians of all experience levels and we strive to deliver service within a two hour window in emergencies. Response I.T. clients that have a service agreement have priority in our service list response times. Ask us how easy it is for you to get priority service! How intrusive is a service call to my employees? Response I.T. is very discrete while on site and we understand how office work flow needs to be maintained. We have years of experience working within many different environments from production plants to legal office space. Our goal is to fix it as quickly and efficiently as possible with as little disruption as possible.

CAN I BUY COMPUTERS, PRINTERS, SOFTWARE AND OTHER THINGS FROM RESPONSE I.T.?

Yes, Response I.T. can provide a complete line of hardware, software, anti-virus and back up solutions for all types of corporate use.

DO YOU PROVIDE LEASING OPTIONS FOR CORPORATE ACCOUNTS?

Yes, we have several competitive options when it comes to leasing from Response I.T. Call to ask about rates today!


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